Please note we do not accept the following for exchange / return.
- Embroidered items
- Stethoscopes and their accessories are not exchangeable for sanitary reasons.
- There will be no refunds/exchanges made to clearance items.
- Certain products will need to be inspected by the manufacturer before we can return the product to you. You will be made aware of this when you contact us. For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then depending on the fault we will either organise a repair or replacement or in some instances ask you to liaise with the manufacturer directly.
- In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.
Packaging / Tags
Please make sure all original packaging, tags, etc. are included and intact. If you are missing tags, please contact us prior to return.
Items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
Dixie Uniforms Online Returns
Merchandise purchased from our online store can only be returned to our warehouse via mail. Stores will not process refunds for items purchased online.
Dixie Uniforms Instore Returns
Merchandise purchased in store are not exchangeable and refundable after transaction made.
Domestic Returns (Orders shipped within Canada)
- Customer is responsible for shipping items back to us with the carrier of their choice.
- All shipments must be made prepaid, packages shipped COD will be rejected.
International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Any items shipped COD or have additional brokerage fees that are charged to Dixie Uniform upon delivery will be rejected.
How to Return for a Refund?
If you would like to return for a refund, please contact us during business hours 9AM to 5PM Monday to Friday and Saturday 10 AM to 2.45 PM at 416.596.9248 EST. You will be responsible for the shipping charges back to our location.
How to Exchange?
If you need to exchange please contact us during business hours 9AM to 5PM Monday to Friday and Saturday 10 AM to 2.45 PM at 416.596.9248 EST. You will be responsible for the shipping charges back to our location.
Order Cancellation / Modifications
Orders can be modified or cancelled only while their status is labelled “In Process.” Once an order has been “Sent to our SHIPPING DEPARTMENT” it cannot be cancelled or modified, as the order has been processed by our shipping department and we are awaiting tracking information.